Privacy Policy

1. Customer Device Data Security

Your personal privacy is our highest priority. For all hardware component replacements (such as screen replacement, battery replacement, charging port repair, or speaker repair), our technicians do not require your screen lock passcode or Apple ID credentials. Your device remains locked throughout the repair process.

If diagnostic testing requires post-repair function verification (e.g. microphone or camera testing), customers are welcome to test the device themselves upon collection or unlock it in front of our executive.

2. Information We Collect

When you book a repair, request a doorstep pickup, or contact us via WhatsApp or phone, we collect basic contact details:

• Customer name, phone number, and email address
• Pickup and drop address (for pickup service only)
• Apple device model, serial number/IMEI, and issue description

This information is strictly used for order updates, repair documentation, billing, and warranty verification. We never sell, rent, or trade your personal data to third parties.

3. Data Backup Recommendation

While hardware repairs do not modify internal storage, unexpected hardware complications (such as severe motherboard failure or pre-existing logic board shorts) can occasionally pose data risks. We strongly recommend that customers perform an iCloud or local computer backup before submitting devices for repair where possible.

4. Contact & Inquiries

If you have any questions regarding your data privacy or would like to request removal of your contact details from our warranty records, please contact us at: